Secured Bag support

Need help with a trip record, receipt scan, bag tag, or your account? Email efoselormm@gmail.com.

Feedback and problems

On the website, open Feedback & help to send a suggestion or report a problem. On iPhone, open Help and tap Email feedback or report a problem. Include what you were doing and what happened. Do not send passwords or payment card numbers. You can also email the support address above.

Receipt and bag-tag scans

Review all extracted details against the original image before relying on them. If a scan misses text, try a clear photo with the entire receipt or tag visible, then correct the details manually. Scan availability is limited each day to protect the service.

Your records and privacy

Website records are associated with your web sign-in. The iPhone app saves trip records locally and uses your Apple sign-in for scans. Use Delete all my data in website Settings, or Delete account and all data in the iPhone Help tab, to remove the corresponding records and uploads. These actions do not remove your Apple or ChatGPT account. Read the privacy policy for more detail.